40 REALTOR® MARCH/APRIL 2015 REALTORMAG.REALTOR.ORG
When clients experience financial or
emotional hardship, agents can help
them get back on track.
Moving Toward a Brighter Future
When Sarah and her husband divorced in 2011, she was left with
the mortgage and the rest of the expenses on the home they had
built in Dallas, Ga., five years earlier. Sarah, an educator, received
child support for their two sons, which helped with the bills, but
when her ex lost his job in 2013, his contributions dropped by
more than half. Sarah could no longer a;ord her home.
“I wasn’t sure what to do or what options I had,” says Sarah,
who, for privacy, didn’t want her last name used. Stress, uncer-
tainty, and fear defined her world. That’s when she reached out
to Krystine Torella, broker-owner of Team
Torella Realty in Marietta, Ga. It turned
out Torella’s empathy and sensitivity
matched her sales expertise. Though
Sarah’s home was $100,000 underwater,
Torella helped her navigate the short sale
step by step. “I had so many emotions,
ranging from hurt and anger to elation
that I wouldn’t have to worry anymore. No matter how I felt,
Krystine was always there with a smile and a cheerful word.”
Sarah’s ex-husband’s name was still on the mortgage, so
Torella kept in contact with him separately about the process.
“She talked with him by phone and e-mail, which put him at ease,”
Sarah says. “Looking back, I’m not sure the sale would have hap-
pened without her intervention.”
Torella says it was a balancing act getting Sarah and her ex
on the same page about the sale, but her main goal was to help
Sarah weather a di;cult situation. “I wasn’t there because I
needed a quick sale,” Torella says. “I was there to give her hope
about what comes next.”
Sarah’s home went under contract within a week of coming
on the market. She and her children now live in a two-bedroom
condo in Marietta. Sarah and her ex-husband “now have clo-
sure,” Torella says.
A Second Chance at the Dream
Christine and Matt Rockwell feared their days as home owners
were over when they lost their Battle Creek, Mich., home to
foreclosure in 2011. But last year, they nervously approached
Paul McIntyre, an agent with Jaqua, REALTORS®, in Battle
Creek whom they had consulted during their foreclosure, in
the hope that they could get a second shot at the dream. Since
2011, the family of six had been renting a cramped apartment.
Their finances had stabilized, but they had no clue whether
they’d be considered eligible.
“Paul’s willingness to work with us convinced me that it
could become a reality” to own a home again, Christine Rock-
well says. “Instead of running screaming in the other direction,
Paul rolled up his sleeves and said, ‘Let’s do this thing.’ ”
With McIntyre’s help, the couple found a house they loved.
The financing looked like it was a go, but then the lender
reconsidered the past foreclosure and pulled back. “We were
crushed and thought our dream would end there,” Rockwell
says. “But Paul jumped into action, put us in touch with a
lender who could work with us, and put a rush on everything.”
“This has been
a challenge for ev-
says. “But Paul
worked hard to
together for us.”
Paul McIntyre, left, with Matt and Christine
Rockwell and their four children after they
closed on their new home in February.
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